At BINA, every rakhi and gift hamper is prepared for a specific festival moment. Because of the seasonal and personal nature of our products, we are unable to offer returns or exchanges.
Rakhis — Rakhis are not eligible for return or exchange.
Gift Hampers — Gift hampers are non-returnable and non-refundable.
Damaged, Defective, or Incorrect Items — If your order arrives damaged, defective, or incorrect, please contact us at info.binastudio@gmail.com within *24 hours of delivery* with clear photos of the product and its packaging. After verification, we will issue a full refund.
Refund Processing — Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear.
Contact — Questions about this policy: info.binastudio@gmail.com